MuVio Solutions

Privacy Policy

MuVio Solutions Privacy Policy

Muvio Solutions (“we”, “our”, or “us”) is committed to safeguarding the privacy of all personal data collected and processed in the course of our business operations. This Privacy Policy outlines our practices in accordance with the Nigeria Data Protection Regulation (NDPR), 2019 issued by the National Information Technology Development Agency (NITDA).

This policy applies to all personal data collected through our operations, platforms, and services.

  1. Lawful Basis for Data Processing

We process personal data only when there is a lawful basis to do so, including:

  • Consent from the data subject
  • Performance of a contract or pre-contractual obligation
  • Compliance with legal obligations
  • Protection of vital interests
  • Legitimate interest pursued by Muvio Solutions or a third party
  1. Personal Data We Collect

We collect and process the following categories of personal data:

  • Identification information (e.g., name, phone number, email address)
  • Professional information (e.g., job role, employer, training records)
  • Technical and usage data (e.g., IP address, device info)
  • Any other information voluntarily provided by clients in the course of service delivery
  1. Purpose of Data Collection

We collect personal data for the following purposes:

  • Provision of IT GRC, software development, hardware & network, training, and consulting services
  • Internal operations and quality assurance (aligned with ISO 9001:2015 and QC100 principles)
  • Customer service and communication
  • Training and capacity development
  • Legal and regulatory compliance
  • Business development and service improvement
  1. Data Subject Rights

Under the NDPR, data subjects have the following rights:

  • Right to be informed of the use of their data
  • Right of access to their personal data
  • Right to rectification of inaccurate or incomplete data
  • Right to erasure (“right to be forgotten”) in appropriate circumstances
  • Right to data portability
  • Right to object to processing based on legitimate interest or direct marketing
  • Right to lodge a complaint with NITDA

Requests regarding these rights can be made via the contact details provided below.

  1. Consent Management

Where consent is the basis for data processing, it shall be:

  • Freely given, specific, informed, and unambiguous
  • Obtained through clear affirmative action
  • Capable of being withdrawn at any time

We retain evidence of consent in our systems and will cease data processing where consent is withdrawn, unless required by law.

  1. Data Security and Protection

We implement appropriate technical and organizational measures to ensure the confidentiality, integrity, and availability of personal data, including:

  • Access controls and role-based permissions
  • Use of secure storage and encrypted transmission
  • Staff training and confidentiality agreements
  • Regular internal audits and compliance reviews
  1. Data Sharing and Third Parties

We do not share personal data with third parties except:

  • Where required for service delivery (e.g., subcontractors under binding agreements)
  • Where required by law, regulation, or court order
  • With data subject’s explicit consent

All third-party data processors are bound by data protection agreements in line with NDPR requirements.

  1. Data Retention

Personal data will be retained only for as long as necessary to fulfill the purposes stated in this policy or to comply with legal and regulatory obligations. Upon expiration of this period, data will be securely deleted or anonymized.

  1. International Data Transfers

If personal data is to be transferred outside Nigeria, we will ensure:

  • The receiving country has adequate data protection laws
  • The data subject has provided explicit consent
  • Appropriate safeguards are in place
  1. Policy Updates

This Privacy Policy may be reviewed and updated from time to time. Updates will be posted on our website, and where material, we will notify data subjects as appropriate.

  1. Contact Information and Data Protection Officer

For inquiries, complaints, or to exercise your rights, please contact:

Data Protection Officer (DPO)
MuVio Solutions
dpot@muviosolutionsltd.com
+234 905 837 4393

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